eNPS is a popular tool to measure team health, using this question:
"On a scale of 1-10 how likely are you to recommend your place of work?"
Team Cheerleader: This is a Promoter! They love your team. Their high level of enthusiasm and loyalty doesn't just make a great team member—it makes the backbone of a positive team environment, and customers and new hires feel it. The more promoters the better your team energy and experience.
Collect the responses anonymously and then apply this formula:
Total % of Promoters - Total % of Detractors = Employee Net Promoter Score (eNPS)
Once you learn your team's eNPS, you know where you stand. Just learn the scale: -100 to +100, and then search "eNPS benchmarks for [your industry]" to find public benchmarks for free. Here are a few examples we collected:
10 to 30
A 'good' score, indicating more promoters than detractors.
50 to 70
An 'excellent' score, showcasing a highly engaged and satisfied team.
'Industry leader!' This score places your team among the top performers in any industry.
A lot of research shows that a strong eNPS correlates with team morale, engagement, and business success.
A high eNPS score indicates a deeply engaged team, which translates to higher productivity and lower turnover.
eNPS is an early predictor of business success. Engaged employees make engaged customers! And they are more likely to share innovative ideas and adopt change.
Talent Attraction and Retention
A strong eNPS means your company is attractive to top talent, and your best employees are always recruiting for you.
When you take our eNPS survey, you'll have a clear idea of where to prioritize your time to improve morale and team cohesion.
Cratic makes culture building simple. Our platform doesn't just measure your team culture — we have a fun and easy way to improve it. Cratic automates the process, turning on a virtuous cycle of conversations that are meaningful and productive.
Minutes per week to make an impact
Team members recommend Cratic
Follow these 3 steps to kickoff your free study
Dive right in! Know where your team stands and get the data to support it. It's free, quick, and easy. Just start by adding your team members to the study!
Launch the study and watch every response roll in! Each one is anonymous allowing for honest answers, revealing more about your team's dynamic.
Begin the right conversation with your team by reviewing your results together and identifying areas for improvement and celebration.
As a team leader, one of your hardest jobs is fostering the right work environment. Here are some frequently asked questions to help you better understand this solution and how it can help you build engagement and employee satisfaction.
eNPS, or Employee Net Promoter Score, is a key metric for understanding team confidence and trust. As a team leader, it gives you actionable insights into everyone's well-being, which directly impacts productivity and business outcomes.
Cratic offers a free tool that will accurately measure your team's baseline. Our full-service platform deploys miniature working teams, and guides them to talk through their working dynamics. Through meaningful conversations and introspection, Cratic elevates your team's engagement and satisfaction levels.
Cratic is designed to be rolled out in 30 minutes. It is user-friendly and impactful, allowing you to get started with three simple steps: (1) add your team members, (2) watch the data come in, then (3) begin having the conversations.
It's recommended to take a pulse at least twice a year. Conducting studies too frequently can lead to diminished response quality and survey fatigue among your team members. It's also recommended to take them whenever a big change happens in the team.
Cratic is unique in offering both a free tool to calculate your team's health - and a specialized full-service toolkit to fix it. All in one. The free tool provides quick and easy insights, while the paid tiers helpfully guide teams to make the improvements they want in their team.